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7-Day Money-Back Guarantee

We stand behind every order we produce. If there's a production defect or error on our end, we'll make it right — reprint or full refund, no hassle.

← View full Return & Refund Policy
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Quality Guaranteed

Every order is reviewed before it ships. We don't send out work we wouldn't be proud to put our name on.

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7-Day Window

Report any issue within 7 business days of delivery and we'll take care of it — fast.

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Reprint or Refund

Your choice — we'll reprint the affected items or issue a full refund for the defective portion.

How It Works

Getting your issue resolved

1

Contact us within 7 business days

Email support@threadprint.co or call (877) 920-7768 with your order number and a description of the problem.

2

Send photos of the issue

Clear photos of the affected items help us verify and resolve your claim as quickly as possible. Include all affected pieces.

3

We review and confirm within 1 business day

Our team reviews your photos and order details. We'll follow up with a resolution plan and any return shipping instructions if needed.

4

Reprint or refund — your choice

Once confirmed, we'll reprint the affected items or issue a refund. Refunds process within 5–10 business days to your original payment method.

✓ Thread Print Quality Promise

If it's our fault, we fix it. Period. No runaround, no fine print — just fast resolution and quality you can count on.

Terms of the Guarantee

What the guarantee covers

✓ Production defects

Misprints, garbled embroidery, missing decoration, or items damaged during our production process.

✓ Our shipping errors

Wrong item, wrong size, wrong color — if it's our picking error, we make it right at no cost to you.

✓ Transit damage

Items damaged in shipping reported within 7 business days of delivery are covered under this guarantee.

✓ Incorrect items shipped

Received something different from what you ordered due to our fulfillment error? Fully covered.

Not covered: Buyer's remorse, approved artwork errors, incorrect sizes ordered by the customer, minor color variations due to screen calibration or fabric dye lots, or damage from washing or misuse after delivery. See our full Return & Refund Policy for complete terms.

Frequently Asked

Guarantee questions

Yes — custom apparel, embroidery, promotional products, and all other items we produce are covered for production defects and shipping errors within 7 business days of delivery.
Not always. In many cases, photos of the issue are sufficient to verify and resolve the claim. If a return is needed, we'll provide a prepaid label and instructions. Do not ship anything back without authorization.
Yes. Once your claim is verified, you can choose whichever resolution works better — a reprint of the affected items or a refund for the defective portion. We'll confirm your preference before processing.
No problem. The guarantee applies to the defective portion of your order only. We'll reprint or refund just the affected items — you keep the rest.
We prioritize reprints to get them to you as quickly as possible. Standard turnaround applies after claim approval. Our team will confirm the expected delivery date when your reprint is approved.

Issue with your order? Let's fix it.

📞 Call (877) 920-7768 ✉ Email Support View Full Return Policy
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